Locally owned · Open Saturdays

Your first visit

You'll know what happens before you arrive

Most of the worry about a first dental visit is not knowing how it goes. So here is the whole thing, step by step, before you walk in.

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About 45 minutesLonger if your child needs it

You stay with themParents welcome beside the chair

Two ways inOur prevention program, or a referral

When to come

By the first birthday, or six months after the first tooth

The Canadian Dental Association and the American Academy of Pediatric Dentistry both recommend a first dental visit by age one, or within six months of the first tooth appearing. Early visits are short and mostly about familiarity. Most families join through our prevention program, and both our Calgary locations are open six days a week including Saturday.

Most parents are surprised by how early that is. The reasoning is simple: a first visit at one is a look, a chat and a sticker. A first visit at five because something hurts is a completely different experience, and it’s the one children remember.

The visit itself

What happens, and in what order

  1. You arrive and nobody rushes you

    There’s an arcade and bubble hockey in the waiting room, and that’s usually where the nerves start to go. Come a few minutes early and let your child look around.

  2. Your child meets their dentist first

    No mask, no chair, no instruments. Just a hello at their height, from the person who’ll be looking after them.

  3. Your child hears it before they feel it

    We show the tools, let them hold the mirror, and say what’s coming in words they understand. Nothing lands as a surprise.

  4. The exam itself is short

    A look at the teeth, gums and bite, and a check on how the jaw is developing. With a very young child, it can all happen on your lap.

  5. A clean, if your child is up for it

    A gentle polish and fluoride. If today isn’t the day, that’s fine. Trust first, cleaning second.

  6. You leave knowing what we found

    What we found, what it means, and what to do at home. You get time to ask, and if there’s a treatment plan we walk you through it. Nobody hands you a quote and leaves.

Before you come

How to talk about it at home

What you say in the days beforehand matters more than anything we do on the day. Children take their cue from you, right down to the tone.

  • Keep it matter-of-fact. "We’re going to get your teeth counted" works well.
  • Read a picture book about going to the dentist beforehand.
  • Book a time of day when your child is usually at their best.
  • Don’t use words like hurt, needle, drill or shot, even to reassure. It plants the idea.
  • Don’t promise it won’t hurt. Promise instead that nobody will do anything without telling them first.
  • Try not to share your own bad dental memories where your child can hear.
The waiting room at the South clinic
A small girl on the ride-on car in the waiting room

On the day

What to bring

Fill the forms in beforehand and you’ll spend less time at the desk and more of it helping your child settle in.

  • Your insurance information, if you have coverage
  • A list of any medications or medical conditions
  • Any previous dental records or x-rays, if you have them
  • The name of your family doctor or pediatrician
  • Anything your child finds comforting

Nothing happens that your child has not seen first

We show them the chair, the mirror and the little water sprayer before anything goes near a tooth.

Watch

A minute on the first visit

Why the first dental visit matters

What that first appointment is really for, and why it comes earlier than most parents expect.

Good to know

What parents ask before a first visit

When should my child first see a dentist?

By age one, or within six months of the first tooth appearing. Both the Canadian Dental Association and the American Academy of Pediatric Dentistry recommend it. That sounds early, and it is. The point isn’t treatment. It’s catching things while they are still small, and letting your child get used to the place while there is nothing here to be anxious about.

How long does the first dental visit take?

We typically reserve 45 minutes for your child’s first dental appointment, allowing plenty of time to get comfortable, meet our team, and experience our comprehensive prevention program.

At Children’s Dental Health Centre, a first visit is much more than just checking teeth. Our dental hygienists focus on education, prevention, and building healthy habits through an engaging, age-appropriate experience.

During the appointment, your child will receive:

Hands-on brushing instruction: Learning proper brushing techniques at our interactive toothbrushing stations.

Personalized dietary guidance: Reviewing snacking habits, sugary drinks, and nutrition choices that influence cavity risk.

Comprehensive dental examination: Our pediatric dentist will assess your child’s teeth, gums, bite, facial structures, and overall oral development.

X-rays when appropriate: Radiographs may be recommended based on your child’s age, cavity risk, clinical findings, and the need for additional diagnostic information.

For babies and very young toddlers, appointments may be shorter, with more time dedicated to discussing feeding habits, oral development, and preventive care with parents.

Our goal is to make every visit educational, positive, and enjoyable, giving children the confidence and skills to care for their smiles while helping parents understand their child’s dental needs.

Should I stay in the room during my child’s appointment?

Absolutely! Parents are always welcome to stay beside their child during dental appointments. We understand that having a familiar face nearby can provide comfort, reassurance, and a sense of security, especially during those first few visits.

However, children are very good at picking up on their parents' emotions. Sometimes, parents who have experienced dental anxiety themselves may unintentionally pass those feelings on to their children through facial expressions, body language, or words of concern.

Our pediatric dentists are trained to recognize these situations and help create a calm, positive environment for everyone. In some cases, a child may feel more confident and cooperative when interacting independently with our dental team.

Every child is different, and there is no one-size-fits-all approach. We work together with parents to determine what makes their child most comfortable, whether that’s having a parent beside them or gradually encouraging greater independence.

Our goal is to build trust, confidence, and positive dental experiences while making parents an important part of their child’s dental journey.

What if my child won’t open their mouth?

That’s okay! Every child builds confidence at their own pace. Our pediatric dentists use gentle, age-appropriate techniques to help children feel safe, comfortable, and excited to return.

One approach is “Tell-Show-Do,” where we explain what we’re going to do, demonstrate it in a fun way, and then gently perform the examination.

Sometimes, building trust starts outside the dental chair. We may introduce your child to our interactive toothbrushing stations, practise brushing together, or teach healthy eating habits through play.

For children under two, we often use a “knee-to-knee” examination, where your child sits securely on your lap while we gently examine their mouth. Singing and playful distractions can help make the experience easier.

Some children may cry or become vocal, and that’s completely normal! It doesn’t necessarily mean they’re experiencing pain. With gentle encouragement and repeated positive experiences, children often become more comfortable and cooperative at future visits.

This is why regular preventive visits are so important. We don’t want your child’s only dental experiences to involve toothaches, injections, or uncomfortable procedures. Visiting every six months helps children become familiar with our team, practise healthy habits, and associate dentistry with positive experiences.

Our goal isn’t just to check teeth. It’s to build trust, overcome fears, and help children develop a positive relationship with dental care that lasts a lifetime.

Will my child need dental X-rays?

Not every child needs X-rays at their first visit. At Children’s Dental Health Centre, our pediatric dentists take a personalized, risk-based approach to determining when dental radiographs are necessary.

We consider your child’s risk of developing cavities, age, dental development, tooth alignment, and whether the baby or permanent teeth have close contacts that make it difficult to see cavities between them during a visual examination.

Sometimes, even when teeth look healthy, cavities can develop between tightly contacting teeth where they cannot be detected by looking alone. If your child has never had dental X-rays, baseline radiographs may be recommended to assess these hidden areas and provide valuable images for comparison at future visits.

Dental X-rays can also help us evaluate the number, position, and development of permanent teeth, identify eruption concerns, and detect problems that may not be visible during a routine examination.

We use digital radiography and follow the ALARA principle (As Low As Reasonably Achievable) to minimize radiation exposure while obtaining the diagnostic information needed.

Our goal is simple: take X-rays when they provide meaningful clinical information, not simply because it’s time for another set. Our pediatric dentists will explain why radiographs may be recommended and how they help us protect your child’s developing smile.

Do I need a referral to book an appointment?

Not necessarily! It depends on the type of care you’re looking for.

If you’re looking to establish your child as a new patient at Children’s Dental Health Centre and participate in our comprehensive prevention program, no referral is needed. Families are welcome to book directly with us for routine dental checkups, preventive care, and ongoing pediatric dental services.

However, if your child already has a general or family dentist and you’re seeking a specialist consultation for a specific dental concern, we ask that your dentist provide a referral. This helps us understand your child’s dental history, the reason for the consultation, and any relevant findings or previous treatment.

We believe continuity of care is important. Following your child’s specialist assessment or treatment, our pediatric dentists will provide a consultation letter to your referring dentist outlining our findings, recommendations, and any treatment completed.

This ensures your family dentist remains informed and can continue providing coordinated care once the specific concern has been addressed.

Whether you’re looking for a long-term dental home or specialized advice for a particular concern, our team is here to help your child receive the right care at the right time.

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